As AARVY INFOTECH often say, vision without execution is just a dream. To enable this scenario, many capabilities are required to transform how an organization operates. From a technology perspective, the enterprise collaboration platform must make it easy for an individual to access and share information with other experts. This collaboration technology architecture incorporates, security, synchronous and asynchronous communication, personalization, community, team spaces, borderless networks, and rich interactions and we will likely create additional functionality that will evolve over time.

Although I’m a technologist at heart, we all know collaboration is not just about the technology. It is about how you apply it to workflows and processes to achieve business value. It is also about how you embed it within a corporate culture to maximize and sustain that value. It is Cisco’s thinking about how process and culture contribute to a collaborative enterprise that I want to share with you in some detail.

From a culture and people perspective, we describe the NGCE as a virtual organization that dynamically forms and executes against a company’s priorities. It also captures global opportunities, while eliminating the barriers of time, location, culture, and language. The characteristics of this next-generation workforce include:

  • Greater importance on an individual’s visibility and reputation.
  • Schedules that occur any where and at any time based on working moments.
  • Rewards and compensation based on value of contribution and expertise.
  • Managers who act as coaches to ensure the right skills and resources are applied to the right priorities.
  • Communications that use richer mediums, are require new behaviors organizations that are formed based on business priorities and are staffed from a global marketplace of talent.

A business architecture perspective, integrated global processes are designed to deliver predictable business results. The NGCE architecture must address processes that cover strategy and planning, delivering value to customers and partners, human capital, innovation and design, manufacturing and distribution, marketing and messaging.